FAQ

  • WHAT BUSINESS NAME WILL SHOW ON MY CREDIT CARD STATEMENT?

    Flextone is a brand that is part of the GSM Outdoors group of brands and companies. Please be aware that charges for your purchases will appear on your statement as being from GSM Outdoors..

  • MY CREDIT CARD WAS CHARGED BUT I DIDN'T GET MY ORDER. WHAT DO I DO?

    When you place an order on flextonegamecalls.com, a temporary hold is placed on your credit card. This will show as "pending" on your credit card statement. Payment doesn't actually process until your order ships. If for any reason your order doesn't go through or ship, that pending payment will drop off your statement within a few days.

  • I PLACED AN ORDER ON FLEXTONEGAMECALLS.COM BUT STILL HAVEN'T GOTTEN MY PRODUCT. WHERE IS IT?

    Throughout the order process you should receive two emails from us. The first confirms your order was successfully placed and provides your order number. Check to make sure you have this email. If you didn't get it, we probably didn't get your order. The next email to arrive confirms shipment and includes a tracking number. Click on that number to go to the UPS website where you can follow your Flextone order on its way to you. If the package shows it has arrived but didn't, or if the tracking information isn't updating, it's best to contact UPS directly to figure out next steps. We're here to help. So if you didn't get any emails, if you're still confused about the status of your order, or if you just to talk through some details - please call us at 877-269-8490. Our customer service team is available M-F 8:00am - 4:00pm CT.

  • THE PRODUCT I WANT IS OUT OF STOCK. HOW DO I PLACE AN ORDER?

    Occasionally some of our most popular products get sold through faster than we can make them. Rest assured we're aware of the stocking issue and are working to get the item back on flextonegamecalls.com for purchase. Once that happens, you'll see the "Out of Stock" message change to "In Stock."

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